Privacy
Policy

At Soft Himalaya (“Company”, “we”, “us”, or “our”), we are committed to protecting the privacy, confidentiality, and security of the personal data of our users, clients, and partners. This Privacy Policy outlines how we collect, store, process, and protect your information when you browse our website, interact with our server endpoints, or leverage our enterprise IT, custom AI, web engineering, and digital consultation systems.

We execute all information gathering under leading international data frameworks—including the General Data Protection Regulation (GDPR)—alongside local operational frameworks in Nepal. By accessing our Services, you consent to the data collection and usage practices described in this policy.

To provide premium digital development solutions, we collect several categories of data to optimize pipeline interactions and maintain telemetry standards:

• Personal Identifiers

  This includes basic information you provide voluntarily when submitting contact forms, requesting digital consultations, or applying to career openings: full name, corporate email address, telephone contact, physical company name, and budget requirements.

• Technical Device Telemetry

  Data automatically captured by our servers, firewalls, and analytics networks when navigating our pages: Internet Protocol (IP) address, browser version, client operating systems (e.g., macOS, iOS, Windows), access timestamps, referring URLs, and system navigation events.

• User-Submitted Media & Context

  Files, project specs, API keys, logo assets, PDFs, copy, and database schemas uploaded or transferred during onboarding procedures or technical inquiries.

Soft Himalaya processes client datasets under secure, legitimate business rationales. Collected telemetry is leveraged for the following operations:

• Establishing communications, delivering custom quotes, and initiating technical scopes of work.
• Engineering, testing, maintaining, and deploying web applications and custom AI pipelines.
• Monitoring server health, preventing cyber-attacks, and optimizing Page Speed and Core Web Vitals.
• Analyzing user paths to improve website architecture, page transitions, and UI aesthetics.
• Transmitting monthly technical bulletins, sitemap telemetry updates, or security bulletins (which clients can unsubscribe from at any time).

We utilize minimal, highly secure cookies and tracking pixels to verify user sessions and measure organic marketing footprint performance.

You can configure your browser to reject all cookies or notify you when a cookie is transmitted. Note that blocking essential cookies may disable key interactive features, such as multi-step project request forms.

To provide top-tier web solutions, we integrate with select global cloud platforms and subprocessors. These systems maintain separate, independent privacy terms:

• HOSTING & CDN

  Our platform pipelines are deployed on Vercel and Amazon Web Services (AWS) nodes, utilizing Cloudflare CDNs for edge caching and firewall protections.

• EMAIL NETWORKS

  Inquiry communications are routed and delivered using Google Workspace Enterprise systems and Resend email APIs.

• CLOUD STORAGE

  Secure upload assets (mockups, specifications) are processed and housed inside encrypted cloud buckets.

We do not sell, rent, or trade your personal data to marketing brokers or unrelated third parties.

Soft Himalaya applies strict, industry-standard cybersecurity measures to protect raw client data from accidental loss, leakage, theft, or unauthorized access:

• Enforcement of full-site Secure Sockets Layer (SSL/TLS) encryption across all domain nodes.
• Secure hashing of database tables and storage of sensitive environment properties.
• Strict access controls restricting client databases to authorized system engineers.
• Continuous deployment audits, dependency scanning, and firewall configurations.

While we apply best-in-class security architectures, no transmission mechanism across the web is completely secure. We cannot guarantee absolute defense against sophisticated threat actors, but we will notify affected operators within 72 hours in the event of a verified database breach.

We respect your personal sovereignty over data. Under GDPR and privacy frameworks, you have the following rights:

• ACCESS:

  You can request a copy of the specific personal identifiers we hold associated with your email node.

• CORRECTION:

  You can request modification or corrections to inaccurate profile parameters (e.g. updating company name, contact phone number).

• DELETION:

  You have the “Right to be Forgotten” and can request that we permanently purge all contact records from our active marketing systems.

• UNSUBSCRIBE:

  You can opt out of any technical email newsletters or marketing updates using the link in the footers of those messages.

To trigger any of these requests, please email our compliance desk at info@softhimalaya.com.

We retain personal datasets only as long as necessary to fulfill the operational business goals defined in this policy, satisfy active client development milestones, or comply with legal auditing obligations.

When data is no longer required for active projects or tax verification, it is securely purged, anonymized, or destroyed.

Soft Himalaya provides high-capacity, enterprise B2B software architectures and design solutions. Our website, services, and digital pipelines are not designed or intended for use by children under thirteen (13) years of age.

We do not knowingly capture, request, or retain personal information from children under 13. If we discover that a child under 13 has submitted identifiers through our contact forms, we will purge that data from our servers immediately.

Soft Himalaya reserves the right to modify or update this Privacy Policy over time to reflect security modifications, third-party subprocessor changes, or new regulatory compliance rules.

Any changes will be posted here with an updated revision date. We encourage visitors to review this page periodically to stay informed about how we safeguard our community's data.

For official privacy audits, GDPR requests, or data questions, please contact the Soft Himalaya compliance desk: